Shipping / Policies

Shipping

Most orders are processed and shipped the same business day or the next business day as received. If your order is time critical, please check with us before ordering to inquire about delivery times. Phone: 1-800-469-7989 (within U.S.) or +1 (641) 999-1225 or Email.

Free Shipping

Our mills ship for free to the contiguous 48 US states.

Grain and other products in our online store DO NOT SHIP FREE.

We determine the specific carrier and service for free shipping orders at the time of shipping depending on the weight, size, and destination for the order. We estimate a delivery range of 4-8 business days. In some cases your order may arrive sooner, but only in rare cases could it take longer.

Mill orders shipping to Alaska, Hawaii, Canada, and US Territories as well as (non-mill) products on our site which do not qualify for free shipping are quoted based on size, weight, and delivery address.

Calculating Shipping Charges

Shipping charges for products other than mills and or mill shipments outside the contiguous 48 states can be calculated prior to checkout without entering any personal or financial information. Just click on the “View Cart” button and fill-in your country, state, and postal code in the shipping calculator.

The shipping rates you see in our shipping calculator are the exact rates we receive from the carrier. We have negotiated rates with some of our carriers and we pass those savings directly on to you.

Returns and Damage Claims

Mills purchased from mockmill.us and in new condition may be returned to us for a full refund or replacement within 30 days of purchase. “New condition” means the product has not been used, contaminated, or damaged and the original packaging and manufacturer’s label (if applicable) is intact – in other words, it must be in re-sellable condition such that you’d be fine with receiving it as-is on a new order you placed. We do not accept returns for consumable products and customizable products.

Mills purchased from mockmill.us and in used, but salable condition may be returned to us for a partial refund (amount to be determined by our inspection of the product) within 30 days of purchase.

You are responsible for return shipping charges and shipping charges paid at the time of checkout will be excluded from the refund. If your order originally qualified for free shipping, our actual cost of shipping the order to you will be deducted from your refund.

Please include your name and order number with the return and ship to:

Mockmill C/O Breadtopia
400 N. 2nd St.
Fairfield, IA 52556

If you paid by credit or debit card, upon receipt and inspection of all the returned products, we will attempt to refund to the same card. If we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed, or if you paid by check), we will issue you a store credit (at breadtopia.com) or a refund by check at your choice.

If you receive a mill in damaged condition, you must report the damage to us within 30 days of delivery in order to be eligible for a replacement. Contact us by phone: 1-800-469-7989 (within US) or +1 (641) 999-1225 or email.

Warranty Repairs

If your Mockmill requires repair under warranty, please contact us by phone: 1-800-469-7989 (within US) or +1 (641) 999-1225 or email.

Privacy Policy

All information coming from or going to our site is protected in transit by SSL encryption. Any customer information given to Mockmill will be used exclusively to process customer orders and to communicate with those customers. Customer information including name, address, and payment details are securely shared with our payment providers for the purpose of processing orders placed on our site. Other than that customer information will not be distributed, sold, or released to any other entity.  If you pay for your order by credit card, we collect your credit card number on our checkout page for immediate secure transmission to our credit card processor (Stripe). We keep no record of your card number and your card number is never stored on our server.